Warranty issues over time
haul
offers a 3 year warranty on all haul products - whether purchased from
haul or another retailer - for reasonable wear and tear.
If
it's repairable we will, if not we'll give you a new one. We do ask
that you pay cost of shipping the bag back to us and we'll pay the cost
to send it back to you. Fair we think.
If
you drop your bag into the campfire whilst humming Kum bi ya and it
cooks don't call us. That does not constitute reasonable wear or
tear...Capiche ? Besides, it can make for an embarrassing conversation
when Gus has to tell you, Sorry Fella... no can do.
Method of return payment
haul
retail stores do not give cash for warranty returns. Bank account or
credit card details need to be supplied by you for refund the money
into your account, within 3 working days of reception of product. This
is regardless of whether the product was paid for with cash.
